Frequently Asked Questions
A co-pay is a dollar amount that insured Members must pay up front before being seen for a consultation (PCP, Specialist, Urgent Care and ER).
The co-insurance is a percentage (i.e. 10 %) the insured Members would be responsible to pay after the Insurance has paid their portion of the bill (90 %).
From time to time Medical Providers send to their patients an invoice after a service has been rendered even though they had provided their Insurance details at the time of the service. If you receive an invoice from a provider, simply scan the letter you received and send it to service@globalexcel.com. You will then receive a confirmation email explaining we received your request and a Global Excel Management representative will contact the Medical Provider on your behalf. Rest assured that you will always be notified by Global Excel Management once they have an update or resolution on the case.