Frequently Asked Questions

A co-pay is a dollar amount that insured Members must pay up front before being seen for a consultation (PCP, Specialist, Urgent Care and ER).

In the US the term deductible is defined as an amount the that insured Members must satisfy before their policy will start covering them. Only covered services will apply towards the deductible.

The co-insurance is a percentage (i.e. 10 %) the insured Members would be responsible to pay after the Insurance has paid their portion of the bill (90 %).

PPO stands for Preferred Provider Organizations. Providers may ask you which PPO plan or which medical network your insurance is part of, please refer them to Global Excel 1-800-541-1983 and we will provide them with all the information they need.
An Urgent Care Center is a walk-in clinic where you can see a Primary Care Physician without an appointment. Urgent Care Centers are convenient because they are usually open early in the morning until late in the evening, and often on weekends. Urgent Care Centers may also be equipped to perform X-rays and/or CT scans. Please note that specialists (cardiologist, ENT, GI, etc.) are not available through Urgent Care Centers.
Any services considered invasive such as outpatient surgeries, hospital admissions, treatment of a catastrophic diagnosis, specialty drugs and injections. Please always verify with your insurance as there may be additional services requiring a prior-authorization based on the type of policy you have.
You only need to notify us if you are going to have a service that requires a prior authorization. Always provide your insurance ID care to your healthcare provider so they may call us for any questions about your benefits.

From time to time Medical Providers send to their patients an invoice after a service has been rendered even though they had provided their Insurance details at the time of the service. If you receive an invoice from a provider, simply scan the letter you received and send it to service@globalexcel.com. You will then receive a confirmation email explaining we received your request and a Global Excel Management representative will contact the Medical Provider on your behalf. Rest assured that you will always be notified by Global Excel Management once they have an update or resolution on the case.

Contact us to verify your out of networks benefits and we can also assist you in finding an alternative, in-network provider.
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Olympus Managed Healthcare is now Global Excel Management, Inc.

All support services remain available to you, and we are committed to continuing to provide outstanding service.
Thank you.
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